Shipping policy

Shipping and delivery

We deliver within Honduras. Orders are dispatched from Honduras using our delivery partner.

Delivery rates

  • Urban areas of Tegucigalpa and Comayagüela only: free delivery, with no minimum purchase.
  • The rest of Honduras: a flat delivery charge of L180 per order, including nearby areas outside the urban areas of Tegucigalpa and Comayagüela.

Product prices, delivery rates and the checkout total are shown in Honduran lempiras (HNL). The applicable delivery charge is included in your total before payment. Rocky & Co. covers any difference between this delivery charge and the delivery company’s charge. We will not ask you to pay an additional delivery surcharge after purchase or pay the delivery company separately.

Delivery times and coverage

Urban areas of Tegucigalpa and Comayagüela: next-day delivery for available products with payment confirmed before midnight, Honduras time. This applies every day of the week, including weekends, except national holidays. If the scheduled delivery falls on a national holiday, we will inform you of the rescheduled delivery date.

Outside Tegucigalpa and Comayagüela, delivery times depend on the area and we will inform you of the delivery timeframe for your order. You can also contact us on WhatsApp to ask about the estimated delivery time and confirm service to your address before purchasing. The national delivery rate does not mean that every address has the same delivery time or service conditions.

Please provide a complete delivery address and a working recipient phone number. If a delivery delay occurs, we will inform you using the contact details provided with your order.

Receiving your order

Please check the package and products upon receipt. If anything arrives damaged or incorrect, email info@rockyandcohn.com or via WhatsApp (+504 3372-6414) with your order number and supporting photos. See our return and refund policy for the reporting, collection and refund process. Rocky & Co. handles delivery-related claims with the delivery company when appropriate.

Questions

Contact info@rockyandcohn.com or via WhatsApp (+504 3372-6414) for help with an order or delivery. Any future rate changes will be shown before payment and will not change the delivery price of an order already confirmed.