Refund policy

Returns and refunds

We do not offer voluntary exchanges or returns for a change of mind or personal preferences, except where required by applicable law. This does not limit your rights concerning damaged, defective or incorrect products, applicable warranties, or any statutory right to cancel a distance purchase.

Damaged, defective or incorrect products

Please inspect your order when it arrives. If you notice delivery damage, contact info@rockyandcohn.com as soon as possible, preferably within 24 hours of receipt. This reporting preference does not replace legal deadlines or automatically exclude later reports, including defects that were not apparent on delivery.

Include your order number, a description of the issue, clear photos of the product and damage, and, when available, photos of the outer package and protective packaging as received. Videos may help explain the issue, but an unboxing video is not required. If you cannot provide some of this evidence, contact us so we can review your case.

Keep the product and packaging

Keep the product and packaging while we review your report, and do not use a damaged product. Do not handle broken glass or other hazardous materials. Contact us for instructions before returning anything.

Collection and refund

Once the damage or defect is confirmed, Rocky & Co. will arrange collection at no cost to you and refund the amount paid for the affected product, together with any other amounts due under applicable law. Where returning the product would pose a safety risk, we may resolve the case without requiring collection. Incorrect items will also be reviewed and resolved without limiting your legal rights.

We will confirm the return and refund arrangements by email. Refunds will be issued to the original payment method whenever possible; the time for the funds to appear depends on your bank or payment provider. Any applicable legal deadlines remain in effect.

Rocky & Co. will handle any claim with the delivery company when appropriate. You do not need to resolve that claim yourself to have your case reviewed by us.

Your legal rights

This policy does not exclude or restrict rights granted by Honduran consumer protection law, including applicable warranty, withdrawal, replacement and refund rights. Where the law provides a different remedy or deadline, the law prevails. Contact us at info@rockyandcohn.com to request assistance or exercise these rights.